Synergi Knowledge Base

<aside> 💁🏼 This knowledge base covers frequently asked questions about the Synergi app.

Tämä tietopankki kattaa Synergi-sovelluksen usein kysytyt kysymykset englanniksi. Suomenkielistä apua saat ottamalla yhteyttä osoitteeseen [email protected].

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General FAQs

<aside> ❓ This section covers general questions about the use of Synergi smart electricity app.

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What’s the point of using an app like yours?
Why does it actually matter I use Synergi?
How do I save money and earn rewards?
Can anyone use Synergi?
Does it matter what energy contract and provider I use?
Is the app free and safe to use?
How can I delete my Synergi account?
What if I don’t save any money?

Smart Charging FAQs - EVs

<aside> 💁🏼 This section covers general questions about smart charging and also commonly asked questions for the top connected brands in our app.

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General Smart Charging FAQs

What is Smart Charging?
Why can’t I connect my vehicle / device?
Why is smart charging not working?
How does Synergi Smart Charging differ from others?
What if I need to charge my car immediately?
Where does Synergi Smart Charging work?
Can I set an automatic pause when smart charging or at a specific time and then continue it?
What do I need to use Synergi Smart Charging?
Should I set “State of Charge” charge limit before using Smart Charging?
How can I disconnect my car from Synergi?
Why can’t I see any data/graphs on the Synergi app?
Why is my smart charging plan taking long to be created?

EV Brand Specific FAQs

Smart Climate - Heating & Cooling Devices

<aside> 💁🏼 This section covers general questions about Smart Climate and also commonly asked questions for the top connected heating & cooling devices in our app.

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