<aside> 💁🏼 This knowledge base covers frequently asked questions about the Synergi app.

Tämä tietopankki kattaa Synergi-sovelluksen usein kysytyt kysymykset englanniksi. Suomenkielistä apua saat ottamalla yhteyttä osoitteeseen [email protected].

</aside>

General FAQs

<aside> ❓ This section covers general questions about the use of Synergi smart electricity app.

</aside>

• What’s the point of using an app like yours?
• Why does it actually matter I use Synergi?
• How do I save money and earn rewards?
• Can anyone use Synergi?
• Does it matter what energy contract and provider I use?
• Is the app free and safe to use?
• How can I delete my Synergi account?
• What if I don’t save any money?

Smart charging FAQs - electric cars

<aside> 💁🏼 This section covers general questions about smart charging and also commonly asked questions for the top connected brands in our app.

</aside>

General smart charging FAQs

• What is smart charging?

• Where does Synergi smart charging work?

• How does Synergi smart charging differ from others?

• Why can’t I connect my vehicle / device?

• Why is smart charging not working?

• What if I need to charge my car immediately?

• Can I set an automatic pause when smart charging or at a specific time and then continue it?

• What do I need to use Synergi smart charging?

• Should I set “State of Charge” charge limit before using smart charging?

• How can I disconnect my car from Synergi?

• Why can’t I see any data/graphs on the Synergi app?

• Why is my smart charging plan taking long to be created?

Read more about smart charging & rewards

Rewards (Coming soon)

EV Brand Specific FAQs

Tesla

Volkswagen

Skoda

BMW

Mercedes-Benz