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Please note this is not yet live but coming soon to all electric car drivers in Finland (🇫🇮). New locations to be added in the future.

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Smart charging - rewards FAQs

General information & eligibility

• What is smart charging & rewards?
• How do rewards work?
• Who are rewards for?
• In which countries are rewards supported?
• I used the Synergi smart charging feature before, what’s different now?

Earning & redeeming rewards

• How do I earn rewards?
• How are my rewards calculated?
• How and when can I redeem my rewards?
• How frequently should I smart charge?
• Why was my gift card refunded?

Smart charging & grid support

• How do I know grid support is happening?
• Will I continue to save on charging by using smart charging?
• What if I need to charge my car immediately?
• Can I use other energy devices like heat pumps or batteries?

Gift cards & redemption issues