<aside> 💁🏼 This is our knowledge base during the beta! If you have questions not answered here you can email us to [email protected] / Tämä on tietopankkimme beetavaiheessa! Jos et löydä vastausta kysymykseesi täältä, ota yhteyttä sähköpostitse osoitteeseen [email protected].

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FAQs

General information & eligibility

• What is smart charging & rewards?
• How do rewards work?
• Who are rewards for?
• In which countries are rewards supported?
• I used the Synergi smart charging feature before, what’s different now?

Earning & redeeming rewards

• How do I earn rewards?
• How are my rewards calculated?
• How and when can I redeem my rewards?
• How frequently should I smart charge?

Smart charging & grid support

• How do I know grid support is happening?
• Do I save money with smart charging?
• What if I need to charge my car immediately?
• Can I use other energy devices like heat pumps or batteries?

Gift cards & redemption issues