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Please note this is not yet live but coming soon to all electric car drivers in Finland (🇫🇮) with a supported EV and electricity provider. New locations to be added in the future.

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General information & eligibility

• What are smart rewards and who is it for?
• How do smart rewards work?
• In which countries are smart rewards supported?
• Why can’t I be part of smart rewards?
• I used the Synergi smart charging feature before, what’s different now?

Earning & redeeming rewards

• How do I collect points?
• How are my points calculated?
• When can I redeem my points?
• Why was my gift card refunded?
• What can I buy with my gift card?
• I haven’t received my gift card, what should I do?

Smart charging & grid support

• How do I know grid support is happening?
• Will I continue to save on charging by using smart charging?
• What if I need to charge my car immediately?
• Can I use other energy devices like heat pumps or batteries?

Technical issues & battery health